Some of Gandi's customers have more than one handle, and each domain may have up to four different contact handles assigned to it, which can lead to problems finding information, managing, or even finding your domain.

Typical problems due to using the wrong handle are:

• When you log in, you see “No domains active”, but you know you have at least one domain
• You get the message, “You don't have sufficient rights to perform this operation”
• You cannot change the e-mail address of an account (it is greyed out)
• You cannot see your invoice
• You cannot send an ownership change reminder e-mail
• You cannot unlock a domain for outgoing transfer
• You cannot change the owner of the domain

See Finding your Gandi handle(s)

If you look up the handle listed as the owner of the domain, only to find you lack the sufficient rights to reset the password, see Resellers →

If you are trying to manage your domain with a handle that is associated with the domain, but cannot do an operation (change owner, transfer, change DNS etc.), then you may be logging in with a handle that does not have enough administrative rights.

Enter the domain in Gandi's Whois search engine to see what the handles of the domain are. You will see that the Whois listing is broken down into sections:

• owner-c ( = Owner, has all the rights to the domain)
• admin-c ( = Administrative Contact, same as above, but cannot transfer or change owner)
• tech-c ( = Technical Contact, can only change the DNS)
• bill-c ( = Billing Contact, can only view invoices)

You can then see whether or not the handle you were using is indeed one that is connected to the domain, and if it has enough rights to perform the operation you are trying to do.

You can also see which handles the contact roles are filled by on the domain's control panel in your account.

Keep in mind that you may need more than one handle. For example, .pro domains can only be owned by company-type handles, but you want to manage your personal domain under an individual-type handle. In this case, you may want to put one handle as the administrative contact on all your domains, without changing the owner, in order to manage them all easily from one place. To do this, see Changing the contacts of a domain (other than the owner).

Otherwise, to group all your domains under a single handle, see Consolidating your handles →

• I log in to my handle, but I do not see my domain. What's up?