Relaunching your domain name transfer
Relaunching your domain name transfer may be needed if it did not go through the first time. Some common reasons for this:
- Incorrect or missing authorization code
- You missed the confirmation email
To relaunch your domain name transfer :
1. Begin by logging in under the Gandi handle that you used to launch the transfer in the first place.
2. Proceed to your “Orders in progress” page : https://www.gandi.net/admin/orders
You will see your pending transfer in this table. Note: By moving the mouse cursor over the “Failed” line under “State” you will see the reason why the transfer failed, such as “Error in authorization key”.
3. Click on the ”(more info)” pencil icon that corresponds to the domain name that you want to relaunch.
4. You will then be taken to the transfer “Status” page, where you can check the status of confirmation emails (step 2) and you can find a form where you can add/change the authorization code (step 3, if applicable) :
5. Enter the authorization code that you have been provided by your registrar/reseller (this auth code is case-sensitive !).
6. Click on the “change” link to submit the auth code.
7. Return to your “Orders in progress” page, and then click on the “Relaunch the operation” recycle icon.
Your transfer will then be sent to the appropriate registry for verification. The normal transfer time for a gTLD is from 1 to 5 days. Beyond that, please contact our support team for personalized assistance.
