Known Simple Hosting issues
This table summarizes known issues with Simple Hosting
These issues are currently being examined by our technical staff and will be resolved as soon as possible.
Please do not hesitate to report any recurring problems you encounter with your Simple Hosting instance to our technical support team.
| Affected Modules / CMS | Behavior | Cause | Workaround | Expected fix | Comments |
|---|---|---|---|---|---|
| PrestaShop (all versions) | 500 errors returned by the server when using the product filter module in the PrestaShop backend. | Incompatibility of the PaaS infrastructure with this filter module. | Updating the CMS to at least version 1.4 should resolve the issue. Alternatively, you can apply the correction manually by modifying the file classes/search.php, replacing x{d800} with x{e800} on line 56, then re-indexing from the BO. | Resolved! This issue has been corrected on Prestashop versions 1.4 and 1.5. | |
| Web Acappella | Can't connect via sFTP | WebAcappella does not currently support the sFTP protocol. | One workaround is to export the WebAcappella files in order to upload them with another tool which supports sFTP (i.e. FileZilla). (Further study of WebAcappella is needed to determine if a file export is possible.) | We have not yet received a response to a message sent to WebAcappella inquiring when (or if) sFTP support will be implemented. We'll keep trying. | |
| Ioncube Loader / Optimizer | | | Add the library path to your php-custom.ini. file. More details here | X | X |
Last modified: 01/23/2013 at 09:24 by Yann A. (Gandi)
