Order in waiting status
If we have not received your payment, the status of your order will remain in waiting for payment.
Duplicate orders: If at one point you tried to perform an operation (renew, etc.) but you did not finish the online process, or pay, and then tried again later, you will see that the first attempt is still waiting. Even though the second one went through.
The system does not know what you intend to do with the original order, and so it remains in your orders in progress page, waiting. If you did indeed, successfully perform the operation later and you see your domain has been renewed, created, etc. you may safely delete the duplicate order from your orders in progress page.
Last modified: 06/16/2014 at 19:08 by AJ B. (Gandi)