If you get an automated cancellation mail like this:

Our payment system has rejected your payment, and we are unable to
complete your order 1234567.

Consequently, the order has been canceled, and your account has not
been debited.

(...)

Please contact our customer care team for assistance without delay. The problem is due to our system rejecting your payment for some reason, and so we need to see with you on an individual basis to resolve the problem.

• direct-debit
• Did my payment go through?
  • Did my payment go through?
  • For the registration of a domain:
  • For a renewal:
  • For a transfer:
  • How can I know which domain name I was charged for?
  • See also
• Invoicing FAQ
  • Invoicing FAQ
  • Can you send me an invoice?
  • How can I modify my invoice?
  • How can I have an invoice addressed to a company?
  • Can I have a pro forma invoice before payment?
  • Can I have my invoice in PDF format?
  • Print to PDF / save to file
  • Take a screenshot
  • How do I activate monthly invoicing?
  • See also
• Which mean of payment do you accept?
  • Which mean of payment do you accept?
  • What is 3D-Secure System
  • What is it about?
  • Can I use a prepaid account to pay?
• My promo code isn't working
• Refund FAQ
  • Refund FAQ
  • When can I ask for a refund?
  • How will I be refunded?
  • May I have a letter of reimbursement for my accounting dept?
• What about VAT (Value Added Tax)?
  • What about VAT (Value Added Tax)?
  • How can I indicate my intra-community VAT number?
  • See Also

• Who pays VAT?
• Can I change the currency I pay in?
• Can I have a refund?
• What are the minimum payment amounts?