Standard settings for your e-mail client with a Gandi Mail account

Standard settings for your e-mail client with a Gandi Mail account

Grouped here is some information about the various “standard” settings recommended to set up your e-mail clients, regardless of the client or the operating system you use.

This will enable you to use your own choice of software to send and receive email from your domain's Gandi Mail addresses.

The instructions below apply to mailboxes only, not forwarding addresses.

Client-specific instructions

These instructions may be based on out-dated versions of the third party software. Please see with the documentation of your email client (Apple Mail, Outlook, Thunderbird, etc.) if you have difficulties in configuring it, as Gandi does not provide customer support for the use of these programs.

General configuration & settings

Notes

The POP account enables you to “download” messages from a server to a computer. This is the simplest and most common setting for an e-mail client.
The IMAP account enables you to access messages directly on the server, just as if you were going to the webmail on webmail.gandi.net. Emails are not stored locally with an IMAP account, which makes it useful if the mailbox is synched between several clients (computer, smartphone, etc.).
TLS/SSL: TLS is a more recent secure protocol than SSL. Nevertheless, it appears as though some e-mail clients (such as Outlook) have trouble managing TLS and display a certificate warning during during send/receive, so we recommend using SSL.

Using secure protocols TLS or SSL between your mail client and our mail servers depends on the configuration of your mail application (see infra)

Our Webmail (Sogo or Roundcube) is automatically configured to use TLS or SSL up to our mail servers.

Connection between our mail servers and the distant mail server (the “to” or “cc” mail provider's server) will use TLS or SSL depending on what their mail server supports. Gandi supports secure protocols up to TLS 1.2.

Connection between the distant server and the distant mail application will depend on the configuration used by the person you are exchanging with.

Yourdomain.tld: when you see this expression, replace it by your own domain name (as in example.com). For your information, TLD means and represents your domain's extension (.com, .net, .org, .fr, .eu, .co.uk, …).
The GandiMail "Forwarding" option cannot be configured on an e-mail client, as opposed to your mailboxes, for the very simple reason that they forward e-mails to a real mailbox (the e-mail you have with your Internet service provider, or a Gmail, Hotmail or Yahoo account, for example).

POP/IMAP Account

Incoming server name: mail.gandi.net
Port: leave the default setting (110 for POP, 143 for IMAP, 995 for POP SSL, or 993 for IMAP SSL).
TLS or SSL: Yes
Username: your full e-mail address (including @yourdomain.tld)
Password: provide the password you defined when creating the mailbox

SMTP Account

Outgoing (SMTP) server name : mail.gandi.net
Port : 25, 465 (with SSL) or 587 (with STARTTLS)
TLS or SSL : yes
SMTP Authentication : yes, using the same settings as for the POP / IMAP account

If you encounter an error, don't forget that you are absolutely entitled to using your Internet Service Provider's SMTP. In that case, remember to disable SMTP authentication, as your Internet service provider can identify you through your connection's IP address automatically.

Troubleshooting/FAQ

Having trouble getting your email to sync across devices? See Using GandiMail from several locations simultaneously with IMAP →

Other problems, or you can't get it working and need help? You can contact support. See Troubleshooting Gandi Mail →

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