Documents required for the validation of your Pro SSL Certificate

Two actions are necessary to ensure the completeness of this validation step :

1- Please fax your documents to +33.1 43 73 05 76 or by email on support-en@support.gandi.net

from the US dial 01133143730576

You must include the duly-completed cover page (which you can download here).

2- Contact our support team (click here : contact support) directly after having proceeded with part 1. This will allow a quick processing of your documents.

If you omit to inform us, our support team will not know that you have sent the required documentation and therefore the validation step will not be completed.

What we need to validate your Pro Certificate

Pro SSL certificates, just like Business certificates, are only available for companies or other organizations and offer the financial guarantees. The owner and administrative handles associated with the domain must be company-type handles. If the domain is not registered at Gandi, the handle requesting the pro SSL certificate must be a company-type handle.

A certificate of incorporation or other legal proof of your company's registration, delivered from the appropriate authority in your country,
A legal photo ID or valid passport of the contact person for the company that is present on the proof of your company's registration that you provided.
If you are registering for an association, the association's registration from the public agency that manages such registrations in your country.

If you are unsure as to what documents to send, please feel free to contact our customer support team.

Telephone validation by Comodo

For Pro certificates, there is a final step which involves a telephone call. Our partner, Comodo, will call you and provide you with a code that you will need to enter on their website.

They use the telephone database at http://www.dnb.com/ as the basis of their calls. Therefore, your company must appear in this database.

If this is the case, you will get an email at the email address of your Gandi handle that will contain instructions from Comodo, as well as a button that you can click on to request a call back in order to proceed with the validation.

With regards to renewals, we recommend that you proceed with the renewal operation at least 15 days before the expiration of the previous SSL certificate.

Your contact information must be present in the database of Dun and Bradstreet, and it must match the information we forward on your behalf to the certification authority. This includes:

the name of the company, association or public body
the name of the legal representative, and
the telephone number associated with the Gandi handle the Pro SSL certificate has been requested under (owner or administrative contact).