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Sending documents to Gandi's Support by email

Whether within the context of a domain name creation, account recovery, verification, or email change, there are instances when you you will be required to provide documents to Gandi in order to establish your identity.

There are several ways that you can provide us with your documentation (post, fax, email) and in your communications with our support team, we will provide you with the specific address necessary for your purpose, as this depends on where you are, and the purpose of your documentation.

Sending documents by gpg-encrypted email

If you are concerned with open transmission of your documents to Gandi, you may send them encrypted to us by gpg.

This method is for experienced users only. Our support will be unable to assist you in the configuration of your computer and email clients for the use of GPG encryption, given the vastness of the subject and diverse range of operating systems and email clients.

Our public key is as follows: 

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v1.4.12 (GNU/Linux)

mQENBFVD9CUBCAC/CXDDO3woV1iQ/FnM2OaekHF48u4aDNnramFBDMtl7coI9rTM
RxPvzuJOyN4Ou8CH449rILgOvUiGlilPzNYhv+42LNj9xqClOdXEad3BeT79Vllp
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essorCS00rxmy1XmXYueMa0UwePOcRrs1kdeHV28UldEf0/eQHcO0l6kzM4I/P0C
WXZLkcE7WQUsLet+w754sFoSvpvgI/EdgrlG810AtCUwuVt5+tDi3aBsgvqqBSfO
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qtuR/tivRN00RumiAZHQn2jwWklnE5as3QexpnuojPaKRCqeI3ETIWyrgj91Uo2h
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FD6dvYj6H7Meh6B5t2UwqzbXyO9GuNxWCXB3X2v6eN7DnrZ41jgrdrrLDMj7vtXn
W/Ru+QARAQABiQEfBBgBAgAJBQJVQ/QlAhsMAAoJEGXoSmGKZHkQ5wgH/2o3rnLw
aMs1NgcdIbSfqMrvHsL2bJhe7JxHUi30d9KbrCXvrNvOdVEmov1JSHPopHe/ktSF
bhaXTqLRYrkbPUmQ6gXg2hQkuiAyom2I51mXXbHFD0LF1swyDAiwDB+zfWxZiX2E
ug/8HY/9sbopKmlb7Rc7eG5VYuymUHxX/kDtt7exXttpnmoOgMwCdSvnceafBOw2
pFv9tcB6Yl9Icf7S2gqQrnSAQhvY77Fb0zRfp1ZCfmexzeM8T5TBOi+I+VDHNEIV
wTg//aUJp4g4ftZyzLFDRdgDPvRPUlv65IV6UObJ5c07Kz/JEGyupbD875UhPGa7
KF0UEdIn1wqZdvM=
=Len8
-----END PGP PUBLIC KEY BLOCK-----

Please be sure that you first contact customer support by opening a normal support ticket. Our support will provide you with a reference number to include in the subject of your secure mail. Emails sent to our secure address without the provided reference number in the subject will not be replied to.

For an added layer of security, you may also send your documents as password-protected files (see below), as attachments to your encrypted email!

Sending documents that are password-protected

You are free to send us your documents as password-protected .zip or .pdf files attached to your email to support, or as downloadable link in you mail to your documents that you may have hosted on a server somewhere.

Please be sure that you provide us with the password so we can read your file. Some ways that you can do this may be in another email, via chat, irc, or even as a post-it message on your domain or handle so that we can open the file. Just be sure that we know where to find it!

Sending documents openly

You can, of course, simply send us your documents as regular attached files.

See Also