====== Sending documents to Gandi's Support by email ======
Whether within the context of a domain name creation, account recovery, verification, or email change, there are instances when you you will be required to provide documents to Gandi in order to establish your identity.

There are several ways that you can provide us with your documentation (post, fax, email) and in your communications with our support team, we will provide you with the specific address necessary for your purpose, as this depends on where you are, and the purpose of your documentation.

===== Sending documents by gpg-encrypted email =====
If you are concerned with open transmission of your documents to Gandi, you may send them encrypted to us by gpg.

<note>This method is for experienced users only. Our support will be unable to assist you in the configuration of your computer and email clients for the use of GPG encryption, given the vastness of the subject and diverse range of operating systems and email clients.</note>

Our public key is as follows:

<file>
-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v1.4.12 (GNU/Linux)
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=Len8
-----END PGP PUBLIC KEY BLOCK-----
</file>

Please be sure that you **first contact customer support by opening a normal support ticket**. Our support will provide you with a reference number to include in the subject of your secure mail. **Emails sent to our secure address without the provided reference number in the subject will not be replied to.**

For an added layer of security, **you may also send your documents as password-protected files** (see below), as attachments to your encrypted email! 


===== Sending documents that are password-protected =====
You are free to send us your documents as password-protected **.zip** or **.pdf** files attached to your email to support, or as downloadable link in you mail to your documents that you may have hosted on a server somewhere.

Please be sure that you provide us with the password so we can read your file. Some ways that you can do this may be in another email, via chat, irc, or even as a post-it message on your domain or handle so that we can open the file. Just be sure that we know where to find it! 


===== Sending documents openly =====
You can, of course, simply send us your documents as regular attached files. 


======  See Also ======
  * [[http://www.gandibar.net/post/How-to-contact-Gandi-s-customer-support-team...|How to Contact Gandi's Customer Care]]