====== I can't log in! ======

There may be several reasons why you cannot log in, each of which must be considered. Login problems can be just one of the points below, or a combination of them:
    * You are connecting from a tethered mobile device or a network that uses multiple IP Addresses (this can cause a problem with the cookie session)
    * Your browser is not accepting cookies
    * You are using the [[en:domains:troubleshooting:lost-password|wrong password]] for the Gandi handle you entered, or typing it incorrectly (check caps lock)
    * You are using the [[lost-handle|wrong Gandi handle]] for the password you are using
    * The date and time of your computer are incorrect (this affects cookies)
    * There is an internet security firewall that is blocking the operation (see your ISP for help)
    * You are not connected to the internet or your connection has slowed to a halt (see your ISP for help)

===== Try the following to help isolate the problem: =====
  * Try from a different browser
  * Try deactivating your password management tool (Lastpass, 1Password, etc)
  * Try from a different computer
  * [[https://www.gandi.net/login/lost|Reset your password]]

===== Contact support =====


If you [[http://en.gandi.net/support/contact/|contact Gandi's Customer Care]] concerning a login problem, **you will be asked to verify all of the above**. To save time, please verify all the possible reasons for error in the above before contacting Gandi (it helps to include this information when you write to us).


===== See also =====
  * [[:en/domains/troubleshooting/reminder]]
  * [[:en/contacts/where]]
  * [[:en/domains/troubleshooting/wrong-password]]