====== Billing/Payment FAQ ======

===== Why was my payment rejected? =====
If you get an automated cancellation mail like this: 

<file>
Our payment system has rejected your payment, and we are unable to
complete your order 1234567.

Consequently, the order has been canceled, and your account has not
been debited.

(...)
</file>

Please contact our [[https://www.gandi.net/faq/form_contact_support/|customer care team]] for assistance without delay. The problem is due to our system rejecting your payment for some reason, and so we need to see with you on an individual basis to resolve the problem.



===== Other questions =====



{{{pagetoc
:en/billing/faq/direct-debit
:en/billing/faq/follow-up
:en/billing/faq/invoices
:en/billing/faq/means
:en/billing/faq/promocode-problem||x
:en/billing/faq/refunds
:en/billing/faq/vat
}}}

  * [[en:billing:faq:vat|Who pays VAT?]]
  * [[:en:billing:means:prepaid:currency|Can I change the currency I pay in?]]
  * [[:en/billing/faq/refunds|Can I have a refund?]]
  * What are the minimum payment amounts?